Effective Date: 01/01/2025
Thank you for shopping at Coicraft. This Shipping Policy applies to all orders placed through our website, https://coicraft.com/, for delivery within Vietnam. We are dedicated to delivering your Rattan Boho Lamps to you in a timely and transparent manner.
1. Order Processing Time
All orders are processed within 24 hours (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Time and Rates
We offer nationwide shipping across Vietnam.
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Standard Shipping: We provide a fixed (flat-rate) shipping fee of 30,000 VND for all orders, regardless of destination within Vietnam.
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Estimated Delivery Time: Once your order is processed and shipped, the estimated delivery time is 1 to 3 business days.
Please note that delivery times are estimates and may vary depending on your location and circumstances beyond our control, such as adverse weather conditions or public holidays.
3. Order Tracking
Once your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available.
If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
4. Shipping Address
Please ensure that all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which could cause delays in the delivery of your order.
5. Contact Us
If you have any further questions about your order or our Shipping Policy, please do not hesitate to contact us:
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Email: [email protected]
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Phone: +84913586987
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Business Address: Số 60A, tổ 5, ấp Vàm, Thiện Tân, Huyện Vĩnh Cửu, Tỉnh Đồng Nai, Việt Nam