Refund & Return Policy
At CoiCraft, each rattan lamp is thoughtfully handcrafted from natural materials, making every piece one-of-a-kind. We deeply value your satisfaction and take great care in crafting our refund and return policy to reflect the artisanal nature of our products.
7-Day Full Refund Guarantee
If your lamp arrives damaged or significantly different from what you ordered, please contact us within 7 days of receipt.
We offer a full refund or replacement if:
-
The issue is reported within 7 days.
-
The lamp is returned in its original condition and packaging.
10-Day Return for Change of Mind
If you’ve had a change of heart, you may return the lamp within 10 days of delivery. Please note:
-
The lamp must be unused and in resalable condition.
-
It should be securely packed in its original packaging.
-
You are responsible for return shipping costs and any risk of damage in transit.
Return Conditions
-
Items must be in original, undamaged condition to be eligible for refund.
-
Minor variations in color, shape, or texture due to natural materials and handcrafting are not considered defects and are not eligible for return.
Return Process
-
Contact us first at
📧 [email protected]
📞 0913 586 987
to receive return instructions. -
Repack the lamp carefully, using the original packaging or similar protective materials.
-
Ship the product back according to the instructions provided.
Return Shipping Costs
-
Defective or damaged on arrival: CoiCraft covers return shipping.
-
Change of mind: Customer pays return shipping.
Important Notes
-
Inspect your package immediately upon delivery.
-
Do not send returns without contacting us first — unauthorized or improperly packaged returns may be ineligible for a refund.
-
As each item is handmade and fragile, we appreciate your care in handling them.
We thank you for supporting handcrafted artistry and for treating your CoiCraft lamp with the same care we put into making it.