Refund and Returns Policy

Last Updated: 01/01/2025

At Coicraft, we take great pride in the unique, handcrafted quality of our Rattan Boho Lamps. We want you to be completely happy with your purchase. If you are not entirely satisfied, we are here to help.

This policy outlines the procedures for returns and refunds for all products purchased through our website, https://coicraft.com/.

1. 14-Day Return Policy

You have 14 calendar days from the date you receive your item to initiate a return.

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, undamaged, and in the same condition that you received it.

  • It must be in its original packaging, including all tags and inserts.

  • You must provide a receipt or proof of purchase.

2. Specific Conditions for Rattan Boho Lamps

  • Handcrafted Nature: Please understand that our lamps are handcrafted from natural rattan. As such, slight variations in color, weave, or texture are inherent characteristics of the product and are not considered defects. These unique imperfections are part of the lamp’s natural charm and beauty.

  • Damaged or Incorrect Items: If you receive an item that is damaged in transit or is incorrect, please contact us immediately within 48 hours of delivery. We will require photographic evidence of the damage or the incorrect item to process your claim.

3. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Email our customer support team at [email protected] or call us at +84913586987 within the 14-day period. Please provide your order number and a clear reason for the return.

  2. Await Instructions: Do not send the item back without confirmation from our team. We will provide you with detailed instructions on how to return the product. The return address will be provided in our response, please do not send returns to our business address at Số 60A, tổ 5, ấp Vàm, Thiện Tân, Huyện Vĩnh Cửu, Tỉnh Đồng Nai, Việt Nam unless instructed.

  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return is due to our error (e.g., damaged or incorrect product), we will cover the return shipping costs.

4. Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

  • Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

  • Refund Issuance: If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment within 10 business days.

5. Late or Missing Refunds

If you haven’t received a refund within 10 business days of our confirmation email, please first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

7. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us: